Technical Glossary

A server that acts as a single entry point for API requests, handling authentication, rate limiting, request routing, and protocol translation. IndoTium platform APIs are designed for gateway-compatible deployment in enterprise environments.

A cloud-based delivery model that enables organisations to add real-time communication features - voice, video, messaging - to their applications without building backend infrastructure. IndoTium's PulseHub provides omnichannel CPaaS orchestration.

A DevOps practice where code changes are automatically tested and deployed, enabling rapid, reliable software delivery. IndoTium's custom engineering delivery model follows CI/CD principles for enterprise software development.

In the context of enterprise SMS in India, DLT refers to the regulatory framework requiring message template registration, sender ID verification, and consent recording on blockchain-based platforms mandated by TRAI. IndoTium's SMS gateway supports DLT-compliant message routing.

The physical or geographic location where an organisation's data is stored and processed, often governed by regulatory requirements. IndoTium's deployment options include region-specific data residency for compliance-sensitive industries.

An AI governance model where human operators review, approve, or override AI decisions at defined checkpoints. IndoTium's AI Agent Governance framework mandates HITL for high-stakes autonomous agent actions.

A property of API operations where multiple identical requests produce the same result as a single request, preventing duplicate processing. Essential for reliable payment, messaging, and data-sync integrations. IndoTium platforms support idempotency keys for safe retry behaviour.

An architectural style that structures an application as a collection of loosely coupled, independently deployable services. IndoTium's custom engineering practice employs microservices architecture for scalable enterprise solutions.

The coordinated management of customer communications across multiple channels - SMS, WhatsApp, RCS, voice, email - with intelligent routing, fallback logic, and unified analytics. PulseHub provides enterprise-grade orchestration.

An AI architecture pattern that enhances large language model responses by retrieving relevant information from a knowledge base before generating output. IndoTium's Indo AI Agency uses governed RAG to keep agent responses grounded in approved enterprise content.

A security model that restricts system access based on organisational roles and responsibilities. All IndoTium enterprise applications support granular RBAC for compliance with corporate security policies.

A telecommunications protocol for exchanging SMS messages between Short Message Service Centers and External Short Messaging Entities. IndoTium's PingPulse SMPP gateway manages high-volume enterprise message routing with carrier-grade reliability.

A software migration strategy that incrementally replaces parts of a legacy system with new components while the old system continues to operate, minimising risk. IndoTium's legacy modernization service uses this approach for controlled cloud migration.

An authentication scheme that allows users to access multiple applications with one set of credentials. IndoTium platforms support enterprise SSO through standard identity federation protocols.

An HTTP callback that delivers real-time event notifications from one system to another. IndoTium platforms use HMAC-SHA256 signed webhooks for secure, verifiable event delivery across messaging, workflow, and integration endpoints.